F.A.Q.

What if I need a different size of the jewel?

We create by order. All of the rings in the store are available in sizes 4-15. You may order half sizes and quarter sizes as well. If you have a special request please contact us, we would be happy to prepare it especially for you. You may choose the size of the ring in the drop down menu on the description page of each item. If you need a different length of chain or bracelet please email us. 

How do I measure my ring size?

Please click here for three simple methods to determine your ring size. 
To convert your size to a US/ Canadian size please use this chart.
For wide bands please go 0.5 up in size when you place your order.

Do you ship worldwide?

Yes, we do! Wherever you are, your order is most welcome.

How long does it take to prepare my item?

Orders will be processed immediately after payment. We provide orders within 5-14 days. 

How long does shipping take?

It usually takes approximately 14-16 business days with registered mail. 
If you need EMS rushed shipping, please contact us.

What about packaging?

We do everything we can to make sure our jewelry arrives safely at their destinations. The items are securely wrapped in bubble wrap, placed in a padded cardboard gift box and shipped to you along with our certificate of origin..

What if I need a payment plan?

We are willing to help you with payments. For a payment plans please email us.

Which postal service do you use?

We ship the packages from Montreal with Canada Post. We ship all the orders with registered mail if you need EMS express shipping please let us know.

Do you insure the items?

All tracked items shipped with Canada Post are insured up to $100. If you purchase a more expensive item you may choose a different shipping method and pay extra to insure your item. Once the item is shipped with a tracking number we are not responsible for lost or stolen items.

How can I track my package?

Please contact us if you need your tracking number. Once you have it you will be able to follow your package.

Do you have a return policy?

At artisanimpact we are dedicated to delighting you with your jewelry purchase and our services. We hope that your purchase exceeds your expectations. However, if you are dissatisfied with your purchase, please email us so we will do our best to work out the problem.
Please note that our Jewelry items are Non Refundable.

What happens if I ordered the wrong size?

You may ship the item back to us for resizing. Shipping costs will be charged again.

How can I view the status of my order?

Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

What payment methods do you accept?

We accept PayPal. It is easy to use, and you can use it to pay with all major credit cards. We also accept personal checks from Canadian and American buyers. If you decide to mail a check please contact us before.
If you prefer to pay with your credit card over the phone, please call 514-336-1001 during our office hours. Every day 10:00am - 5:00pm.

What about custom orders?

We can make any of this jewelry in your size and metal of choice - sterling silver, 9K or 14K yellow or rose gold, just contact us and we will be delighted to work with you.

Will you be able to inlay birth stones, by request, in your designs?

We would love to do that for you please email us with your request.  
The birthstones are: January – Garnet, February – Amethyst or Onyx, March – Aquamarine, April – Diamond or clear CZ, May – Emerald, June – Alexandrite, Moonstone or Pearl, July – Ruby or Carnelian, August – Peridot, September – Blue Sapphire or Lapis, October – Opal or Tourmaline (pink), November – Citrine or Topaz (golden), December – Zircon, Turquoise or Tourmaline (blue).

What is 14k gold filled?

On some of our designs it is tated that they are made from 14k gold filled. It is important to know the differences between Gold Filled jewelry and Gold Plated jewelry when making your choice. Solid gold is of course an exquisite piece of jewelry. Gold filled is the next level and is an amazing, quality alternative to solid gold. Gold plating is the lower level and these items tend to tarnish and can often times turn the skin green.

Gold Filled: Gold filled is an actual layer of gold-pressure bonded to another metal. Gold filled is not to be confused with gold plating as filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. It does not flake off, rub off or turn colors. As a matter of fact, anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry. Gold filled jewelry is an economical alternative to solid gold!

Lifetime Products: Gold-Filled items are generally considered lifetime products, and the gold layer will not wear off, as it will in electroplated products. Gold filled jewelry is often called the wave of the future because it offers all the same characteristics as solid gold such as strength, durability and beauty….but at a fraction of the cost!

Caring for Gold Filled: Caring for Gold Filled items is as easy as caring for any gold jewelry. Simply keep away from chemicals, clean regularly with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. Polish gently with a jewelry polishing cloth.

Do you wholesale?

Yes. Wholesale orders are welcome. If you are interested to work with us please let us know where your store is located and please include a link to your website if you have one. You may email us for wholesale prices.

Do you need information for the media about us and our new up coming collections?

For advertising, publicity & inquiries feel free to contact us directly.

I would like to contact you by phone.

Please call us at 1-514-336-1001

Do you have another question?

Feel free to contact us. We will answer as soon as possible.